velo terms and conditions

1. Acceptance of Terms By using the facilities at VELO (hereafter referred to as "the Facility"), you agree to comply with and be bound by the following terms and conditions.

2. General Rules and Conduct

  • ​All users must sign a liability waiver before using the facility.

  • Users under the age of 18 must have a parent or guardian sign the waiver on their behalf.

  • Users under the age of 18 must be accompanied by a parent or guardian.

  • Users must follow all posted rules and instructions from Facility Staff.

  • Proper athletic attire is required at all times.

  • Athletic shoes or turf shoes only - NO CLEATS.

  • Sunflower seeds are not permitted.

  • Helmets must be worn at all times while in the batting cage.

3. Safety

  • Only one person is allowed in a batting cage at a time (coaches are permitted in a soft toss tunnel behind a safety net)

  • Catchers must be in full safety gear.

  • No swinging bats outside of designated areas.

  • Users must wait for a pitching machine to come to a complete stop before entering a tunnel.

  • Report any injuries or equipment malfunctions to Facility staff immediately.

4. Equipment

  • Users are responsible for any damage caused to facility equipment due to misuse or negligence.

  • Facility equipment, including bats and helmets, must be returned after use.

  • Baseballs/Softballs must be cleaned up and returned to designated area at the end of your session.

  • Personal equipment must meet facility safety standards.

5. Booking and Cancellation

  • Reservations are recommended and can be made online or by phone.

  • Cancellations must be made at least 24 hours in advance to receive a full refund.

6. Payment

  • Payment is required at the time of booking for all sessions.

  • The facility is cashless, Credit/Debit is accepted online and in person.

  • Prices are subject to change without notice.

7. Liability

  • The facility is not responsible for personal injury or property damage resulting from the use of our services.

  • Users assume all risks associated with the use of the batting cages and agree to release the facility from any claims or liabilities.

8. Conduct

  • Users must behave respectfully towards other patrons and facility staff.

  • Any form of harassment, abuse, or disruptive behavior will result  in immediate expulsion from the facility at the owners discretion.

9. Privacy

  • Personal information collected will be used solely for the purpose of managing facility operations and will not be shared with third parties without consent.

10. Right Of Refusal

  • The facility reserves the right to refuse service to anyone that violates the outlined terms and conditions

11. Use Of Likeness

  • You authorize the Facility to use, reproduce, and distribute any photographs, video recordings, or any other media that capture your likeness, voice, or image for any legitimate purpose, including but not limited to, promotional materials, advertising, social media content, and other commercial uses.

12. Changes to Terms and Conditions

  • The facility reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will become effective immediately upon posting.